COVID-19 Updates

June 13, 2020

We are happy to announce as of Tuesday May 19, 2020 we will resume our regular hours of operation with the new guidelines and extra precautions, all customers and staff members are required to follow until further notice.

1. Both bridal and Prom & evenings Boutiques will operate by Appointments only

2. Maximum 3 accompanying guest allowed per customer,  by request more guests can attend depending on the boutiques availability, Please Contact the boutique directly to book for bigger bridal party.

3. All visitors are required to wash hands or sanitize upon entry. All visitors must remove shoes, please bring clean socks as bare feet are not permitted. 

4. Face masks to be worn by Customers and guests throughout the appointment. Please bring your own masks.

 

5. Social distancing must be followed during your time in-store.

6. If you, or your guests are feeling unwell, please stay home to avoid infecting others. 

7. If you, or your guests have been in contact, have travelled outside Ontario area in the past 14 days, please stay home.

8. If you are early to your appointment please return to your vehicle and call us at (613)738-7700 ext 1 for Bridal or ext 2 for Prom. 

Frequently asked questions

COVID-19

My Prom has been canceled, can I get a refund?


We are so very sorry to hear!! We understand how frustrated you might be after the excitement of planning for your big day has been canceled ! Unfortunately as most of our dresses are special ordered to you and according to your sales agreement that you have signed in time of purchase, we are unable to
refund, exchange the dress or offer store credit. Please do celebrate your achievements with your close family and friends once restrictions eases, You Deserve To Be Celebrated.




My Wedding 👰 has been canceled, can I get a refund or cancel my order?


We are deeply sorry to hear that you have decided to cancel your wedding for this year. We can imagine that this must have not been an easy choice but the right one for you, your family and loved ones. We understand that this is a very difficult time for everyone, especially under these circumstances. As per our bridal contract that you signed and agreed to when you purchased your wedding dress, we are not able to provide you with a refund due to the cancellation of the event. once orders has been placed we are unable to cancel them unfortunately. Love is never cancelled, Please stay safe in good health and lots of love, Please Do celebrate your love with your family and loved ones.




My Wedding/ Prom dress needs alterations ASAP, will you be able to finish them on time?


Yes!!! Absolutely!!! Please fill out our contact form below , email us at info@lamaisonbridal.com or call us at (613)738-7700 so we can book you an appointment. We are working full force on hand once we are open. We got you




I purchased alterations package and no longer need alterations due to COVID-19, Can I get a refund?


We understand that this is a very difficult time for everyone, especially under these circumstances. As per to the contract that you signed and agreed to when you purchased your dress, we are not able to provide you with a refund due to the cancellation of the event. However we are issuing transferable store credit that you can use for later date, or you can pass on to friends. Please email us at info@lamaisonbridal.com or call us at (613)738-7700 so we can issue your gift card.




I have dropped my dress for alterations before the mandatory business closure, is my dress ready? can I book a second fitting? Or can I cancel my alterations?


Almost all dresses that has been dropped off before business closure has been worked on, we will be contacting everyone shortly to book the second fittings with the seamstress. If you wish to know the status of your dress please email us at info@lamaisonbridal.com with your name and contact details and we will get back to you ASAP. If alterations has been started we cannot cancel alterations!




I have started alterations on my dress, but we have decided to move our wedding to next year, what is the next step?


So sorry to hear that you have decided to postponel your wedding for this year. We can imagine that this must have not been an easy choice. We can reschedule your next fittings to a next year 2-3 Months before your wedding to resume alterations on the dress. Please email us at info@lamaisonbridal.com or call us at (613)738-7700 so we can either arrange for pick up or storage on your dress.




My dress was suppose to be in March through May, when will my dress be in?


Due to the current circumstances some designers had to close their doors for few weeks some for months! Most dresses are just awaiting delivery, As soon as the economy reopens your dress will be shipped out to us immediately! If you would like an update please email us at info@lamaisonbridal.com or call us at (613)738-7700 ext 1





May 15, 2020

We are happy to announce as of Tuesday May 19, 2020 we will resume our regular hours of operation with the new guidelines and extra precautions, all customers and staff members are required to follow until further notice.

1. Both bridal and Prom & evenings Boutiques will operate by Appointments only

2. Only one accompanying guest allowed per customer.

3. All visitors are required to wash hands upon entry. All visitors must remove shoes, please bring clean socks as bare feet are not permitted. 

4. Face masks to be worn by Customers and guests throughout the appointment. Please bring your own masks.

 

5. Social distancing must be followed during your time in-store.

6. If you, or your guests are feeling unwell, please stay home to avoid infecting others. 

7. If you, or your guests have been in contact, have travelled outside Ontario area in the past 14 days, please stay home.

8. If you are early to your appointment please return to your vehicle and call us at (613)738-7700 ext 1 for Bridal or ext 2 for Prom. 

March 16 , 2020

Due to the unfortunate circumstances the world is going through we are Temporarily Closed to practice social distancing. 

We are committed to provide our customers with ongoing support! Given the ever-changing situation surrounding COVID-19, we wanted to inform you with the following information: 

BOTH bridal and prom boutiques are Temporarily closed until further notice.

 

All affected Alterations appointments will be rescheduled for the near future (End of April- May  or sooner if permitted).

We are still taking orders by email, if you would like to order a dress you have tried on before please do not hesitate to contact us by email and we will be more than happy to assist you.  We will help you take your measurements as well.

All online orders will continue to ship out as expected. 

During the next few weeks orders are being forwarded for delivery to ensure once we reopen our doors there will be no delays and we are all ready for all our brides and prom girls.

If you have postponed your wedding, please let us know as soon as you can. 

We have a wonderful team of seamstresses ready to alter your dress. Please contact us if you'd like to book an appointment here to email or here to book online.

We know this is a stressful time filled with uncertainty, no one could have ever predicted something of this magnitude, it is ok to be scared, but Please be assured we are all in this TOGETHER!!  if you need someone to talk to, or need any kind of help please reach out to us, and we are more than happy to assist you. 

As we wait for schools to reopen, we are excited to hear about other graduation celebrations! Families + friends are hosting in-house prom nights for this important milestone. With this years upcoming prom, lets still make this new prom experience filled with positive memories! 

While we wait out these difficult times, we are all in this together and appreciate your sensitivity and patience. If you have any further questions, please email us at info@lamaisonbridal.com

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Contact us 

Phone Number +1(613)738-7700 

Bridal                Prom

Extension 1        Extension 2

Contact us 

Email

 info@lamaisonbridal.com

Locations

Bridal

Unit 105-106 

2900 Gibford Drive,

Ottawa ,ON,  K1V 2R4

Prom and Evening

Unit 110 

2900 Gibford Drive, Ottawa 

ON, CA K1V 2R4

© 2023 by La Maison Bridal Group